Customer Service Programs The Davis-Ward Centre for Employee Excellence is a recognized  leader in developing excellence in customer service delivery to both internal and external customers. To download a printer-friendly flier on our customer service program, click here. Our customer service programs are fully customizable to ensure content is relevant to your workplace and your customer situations. Each seminar is fast-paced, fun, and designed to appeal to all adult learning styles using accelerated learning techniques. Click on the links for details of some of our most popular sessions: Front Line: Excellence in Customer Service - 2 days Customer Experience Excellence - 1 day Service Excellence Inside-Out - Several Weeks    Great Service = Loyal Customers = Repeat Sales & Referals!