W.J. (Wendy) Ward, CSAC

Wendy joined Davis-Ward in 1999. She has extensive communications and management experience in executive government, schools, business, and the media. Her popular newspaper column ran for a decade and spawned a book of favorites called Silver Linings. 

As Designer/Development Specialist, Wendy was trained at Langevin Learning Services, where she received the most respected design certification in the industry. With extensive experience as a professional Coach and classroom Facilitator, Wendy understands that the “hows” in delivering learning are as vital as the “whats” in program content. She has designed and facilitated numerous learning programs in customer service (front line, management, internal service, dealing with difficult customers, emotional connections with the customer), personal & professional development, stress management, train the trainer, and more. On a scale of 10, participants consistently rate her programs and facilitation at 9 and above.

An approved Customer Service training facilitator for ASQ (American Society for Quality) based in Milwaukee, Wisconsin, Wendy is also Co-Director of Facilitator Development for the Og Group Inc., based in Salt Lake City, Utah. She and Barry Davis are Canada’s leading experts in the Six Advisors Success System, an intensive, scientifically based, professional and personal leadership development program.

Wendy serves her community as founder and former chair of The Vital Link (Mayor’s Community Volunteer Awards); presenter for the Regina Women’s Network, Junior Achievement, Training & Development Association, Catholic School Board, Public School Board, Progress Club, Rotary, and several others; and chair for numerous fundraisers and special events for hospitals, the arts, and children’s charities.