Service Excellence Inside-Out   Does everyone in your organization know who his or her customers are? Is everyone in your organization clear about internal service relationships?   Does every individual and each team know exactly how they deliver value? Do you know what your customers value most, and what frustrates them most?  Do you know how your customers want your services delivered, or do you assume?  Does every person in your organization know how he or she contributes value for the external customer, and focus energy on delivering maximum value? Is every member of your team motivated to take initiative in providing value? Empower people to take initiative. Through the Service Excellence Inside-Out process, you will: Engage people in a powerful and effective process to deliver value to customers through teamwork. Clarify the primary interdependencies and relationships between you and your customers, stakeholders, suppliers, work teams, and team members. Identify what each individual and each team needs from internal and external suppliers, and what suppliers need from them. Build a foundation of common language and reference points. Examine and analyze the quality of service interdependencies and relationships. Enhance cooperation across departments. Identify how each individual and each team needs to deliver value to their customers. Initiate communication with the customer to gain powerful feedback, enhance value, and gain loyalty. Service Excellence Inside-Out is a hands-on, completely interactive process. Management is intricately involved in propelling the process throughout the organization while Barry Davis & Associates provides direction, guidance, facilitation, support and coaching.   "[Barry Davis & Associates] has enabled our organization to begin thinking about its customers in a very different way… efforts have shown tangible, measurable results..."   -Tom Laird, GM, Telecommunications Company    Contact the Davis-Ward Centre for Employee Excellence to achieve Service Excellence in your organization.